WorkFlex Solutions, a NICE Company
IT Services and IT ConsultingUnited States11-50 Employees
WorkFlex Solutions LLC is the Industry Leader in Intelligent Intraday Automation solutions for contact centers. Our award-winning technology maximizes agent scheduling flexibility, optimizes intraday performance and reduces workforce administration overhead. Designed to easily integrate with existing Workforce Management (WFM) and Automated Call Distribution (ACD) systems, WorkFlex enables clients to leverage their existing enterprise software investments, and quickly generate a positive ROI. WorkFlex clients include both service providers and BPO's with deployments spanning financial services, communications, healthcare, automotive, cable/sat and government