Activechat
IT Services and IT ConsultingDelaware, United States2-10 Employees
Activechat is a small IT services and IT consulting company based in Wilmington, Delaware. It combines live chat, an AI-powered chatbot platform, and conversational intelligence to enable cooperation between chatbots and human agents, with the goal of improving sales and customer experiences for businesses of any size. The company focuses on e-commerce and customer-support use cases, offering a visual tool to simplify conversational design and to embed automated conversations into existing business systems and channels. Its market consists of organizations seeking to automate and optimize customer interactions, particularly online retailers and support teams, by linking automated conversations with their workflows. Activechat operates within the IT services and IT consulting industry, emphasizing AI-driven conversational interfaces. In August 2020, the company announced an integration with OpenAI's GPT-3 for live chat and formed a partnership with OpenAI.