Aivo

Technology, Information and InternetMassachusetts, United States51-200 Employees

Aivo’s AI customer agents are the most-used in regulated industries, orchestrating end-to-end journeys that help customers reach the right outcome faster while lowering costs, growing revenue, and managing risk. Regulated industry leaders like América Móvil, Banorte, Mercantil Seguros, Grupo Petersen, and NetUno have orchestrated 1B+ AI interactions with our AI customer agents. 

As part of Engageware's platform, Aivo from Engageware combines conversational and generative AI, live support, and knowledge automation to scale engagement across digital channels.  

We provide value in several key ways: 

- Orchestrated Platform for Customer Journeys: One platform that orchestrates campaigns, conversations, and resolution across channels and teams. 

- Agentic Workflows, Not Chatbots: Design reusable agentic workflows that verify, apply, update, and transact across connected systems. 

- Faster Workflow Launches: Map, design, and launch compliant customer workflows in less time. 

- Automate First, Escalate Smart: AI Agents resolve at scale. Humans step in only when necessary, with complete context preserved. 

- Governed Continuity: Policy guardrails and audit trails keep every journey compliant and consistent. 

- Orchestrated Platform for Customer Journeys: One platform that orchestrates campaigns, conversations, and resolution across channels and teams. 

Established in 2012 and acquired by Engageware in 2023, Aivo from Engageware serves leading banks and telecommunications providers across Latin America as a Meta Business Partner with SOC 2 Type II and ISO 27001 certified security.

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