Global Expansion Ascensos has recently expanded its geographic footprint to include India, Mexico, North America, and the Philippines, presenting cross-market opportunities for clients seeking diverse customer support solutions in North American and emerging markets.

Award-Winning Reputation Recognition as a Gold Winner at the UK Contact Centre Forum Awards and multiple finalist nominations highlight Ascensos' industry excellence, making it a strong partner for brands prioritizing quality customer experience management.

Tech-Driven Solutions With a focus on AI-enabled and digital solutions like Ascensos Intelligence and partnerships such as SentiSum, the company offers advanced CX transformation capabilities, appealing to clients investing in innovative customer engagement technologies.

Recent Acquisition Acquisition by Firstsource Solutions for $56.2 million signals strong growth momentum and financial backing, indicating increased competitiveness and potential for scalable enterprise solutions in the retail and eCommerce sectors.

Market Positioning As a leader in retail and e-commerce CX management with a revenue between $10M and $25M and a workforce of up to 5,000 employees, Ascensos is well-positioned to serve mid-sized brands looking for customized, technology-enabled customer experience outsourcing.