Global Expansion Ascensos has significantly expanded its geographical footprint across the UK, South Africa, Romania, Trinidad, Turkey, India, Mexico, North America, and the Philippines, indicating a strong capacity to serve multinational retail and e-commerce brands and an opportunity to collaborate on international CX projects.

Technological Innovation The company demonstrates a robust focus on leveraging advanced technologies such as AI and digital solutions through their launch of Ascensos Intelligence, presenting a compelling case for partnerships in innovative customer experience and digital transformation initiatives.

Recognition & Awards Ascensos has received multiple industry accolades including a gold award at the UK Contact Centre Forum Awards, highlighting its reputable performance and providing credibility to prospects seeking a proven CX partner.

Strategic Acquisition Being acquired by Firstsource Solutions for over $56 million indicates strong financial backing and growth endorsement, suggesting opportunities for joint service offerings or leveraging their increased resources for larger-scale CX projects.

Industry Focus With a clear specialization in retail and e-commerce customer experience management, Ascensos presents an ideal partnership prospect for brands in these sectors seeking innovative, award-winning CX solutions and offshoring capabilities.