C-Zentrix
Software DevelopmentHaryana, India51-200 Employees
C-Zentrix is a software development company based in Gurgaon, Haryana, that specializes in customer experience and contact center solutions. The platform supports omnichannel engagement by combining voice, video, messaging, and CRM within a single system, targeting large and nationwide contact centers that require scalable deployments. It emphasizes AI-powered capabilities to improve agent performance, provide real-time insights, and automate routine interactions, contributing to cost efficiency and service quality. The company serves a global client base across India, APAC, the Middle East, North America, and Africa. Innovation has been a hallmark since its early development of a contact center in a box solution in 2005, and the firm has since expanded its reach with a focus on growth markets. A notable development in 2024 is a partnership with Servion Global Solutions to offer cloud-based omnichannel and AI-powered contact center solutions.
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