Global expansion CallForce is expanding its footprint across multiple regions including Africa, the UK, Australia, and the USA, presenting opportunities to offer scalable outsourcing partnerships to multinational clients seeking nearshore and offshore capabilities.

OnviForce launch The May 2026 launch of OnviForce in partnership with OnviSource signals a new outsourcing framework and tech-enabled service model that can be positioned to clients seeking modern, integrated BPO solutions with strong digital transformation capabilities.

AI powered CX As an AI-powered, omni-channel customer engagement specialist with a strong digital transformation focus, there is a sales angle to upsell advanced analytics, automation, and SAP/Salesforce-driven workflows to enterprise clients undergoing modernization.

South Africa advantage South Africa’s skilled, English-speaking and multilingual talent pool, combined with agile, adaptable outsourcing models, presents a compelling value proposition for cost-efficient customer care, sales, and back-office processes—especially for global brands with 24/7 support needs.

Award and scale readiness Recognition as a finalist for Top Mid-Sized BPO and existing multi-site operations indicate readiness for larger engagements and RFPs, making CallForce a strong candidate for mid-market to enterprise-scale contracts requiring reliability and proven delivery.