Strategic joint venture Recent partnership with OnviSource to launch OnviForce, an AI-native, outcome-based Business Function Outsourcing venture. This signals a mature, scalable BPO offering that can attract enterprises seeking measurable, tech-enabled outsourcing outcomes across South Africa and global markets.

AI and analytics focus Emphasis on AI-powered, omni-channel customer engagement and a tech stack including Looker, Snowflake, SAP, QlikView, Zoho, and monday.com. This positions CallForce to upsell advanced analytics, optimization, and automation services to mid-market and enterprise buyers pursuing digital transformation.

Awarded credibility Finalist for CapeBPO Top Mid-Sized BPO awards enhances credibility with potential clients seeking quality and recognized performance. Leverage this recognition in targeted outreach to mid-market firms evaluating trusted outsourcing partners.

Global expansion readiness Established with multi-site capabilities in Cape Town, Johannesburg, and KwaZulu-Natal and a proven track record across Africa, UK, Australia, USA, and Asia. This supports cross-border outsourcing deals and scale across regions for clients with diverse geographies.

South Africa talent edge Access to a large pool of English-speaking, multilingual, accent-neutral, digitally savvy customer service and sales professionals. Relevant for global brands seeking cost-effective, scalable contact center operations with strong CX capabilities.