CallShaper, LLC

Technology, Information and InternetMaryland, United States11-50 Employees

CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound  call centers. Whether your call center is in-house or external, if you want to automate 100% of your Call Center process and keep your agents focused on customers, CallShaper has the answer!

CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on multiple sites. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and simple integration with third party systems.

CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.

CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.

Finally, CallShaper beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.

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