Insights

Specialized Customer Management Capita Customer Management’s exclusive focus on customer experience across multiple sectors positions it as a reliable partner for organizations seeking to enhance their customer service operations, especially in industries such as telecom, utilities, and government services.

Large Enterprise Client Base With household name clients like O2, British Gas, and William Hill, the company demonstrates a strong track record of managing complex customer journeys at scale, making it a compelling outsourcing partner for similar organizations aiming to improve customer engagement.

UX and Technology Adoption Utilizing a modern tech stack including Google Fonts, jQuery, Bootstrap, and Google Maps highlights Capita’s investment in digital tools, offering potential for clients seeking innovative, tech-enabled customer service solutions.

Growth Potential in BPO As part of Capita plc, the UK’s leading BPO provider, Capita Customer Management can leverage broader corporate resources and industry expertise, presenting opportunities for clients looking for scalable outsourcing solutions in a competitive market.

Market Expansion Opportunities With a modest revenue range and a sizable staff, the company is positioned for growth and can attract new clients in industries with high customer interaction volumes, such as telecom, utilities, and government sectors, where enhanced customer experience is a key differentiator.

Similar companies to Capita Customer Management

Capita Customer Management Tech Stack

Capita Customer Management uses 8 technology products and services including Google Fonts API, Modernizr, jQuery, and more. Explore Capita Customer Management's tech stack below.

Google Fonts API
Font Scripts
Modernizr
Javascript Libraries
jQuery
Javascript Libraries
Google Maps
Maps
LinkedIn
Online Community Software
Google Tag Manager
Tag Management
Bootstrap
UI Frameworks
MediaElement.js
Video Players

Media & News

Capita Customer Management's Email Address Formats

Capita Customer Management uses at least 2 format(s):

Capita Customer Management Email Formats	Example	Percentage
First.Last@capita.co.uk	John.Doe@capita.co.uk	99%
Last.First@capita.co.uk	Doe.John@capita.co.uk	1%
First.Last@capitacustomermanagement.co.uk	John.Doe@capitacustomermanagement.co.uk	93%
FLast@capitacustomermanagement.co.uk	JDoe@capitacustomermanagement.co.uk	7%

Frequently Asked Questions

Where is Capita Customer Management's headquarters located?

Capita Customer Management's main headquarters is located at Leeds, England ls2 8ae United Kingdom. The company has employees across 4 continents, including EuropeAsiaNorth America.

What is Capita Customer Management's phone number?

You can contact Capita Customer Management's main corporate office by phone at

+44-20-7654-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Capita Customer Management's official website and social media links?

Capita Customer Management's official website is capitacustomermanagement.co.uk and has social profiles on LinkedIn.

What is Capita Customer Management's NAICS code?

Capita Customer Management's NAICS code is 5416 - Management, Scientific, and Technical Consulting Services.

How many employees does Capita Customer Management have currently?

As of December 2025, Capita Customer Management has approximately 10K employees across 4 continents, including EuropeAsiaNorth America. Key team members include Chief Technology Officer: J. W.Head Of It: A. S.Head Of Service: P. S.. Explore Capita Customer Management's employee directory with LeadIQ.

What industry does Capita Customer Management belong to?

Capita Customer Management operates in the Outsourcing and Offshoring Consulting industry.

What technology does Capita Customer Management use?

Capita Customer Management's tech stack includes Google Fonts APIModernizrjQueryGoogle MapsLinkedInGoogle Tag ManagerBootstrapMediaElement.js.

What is Capita Customer Management's email format?

Capita Customer Management's email format typically follows the pattern of First.Last@capita.co.uk. Find more Capita Customer Management email formats with LeadIQ.

When was Capita Customer Management founded?

Capita Customer Management was founded in 1984.

Capita Customer Management

Q: How many employees does Capita Customer Management have currently?

Capita Customer Management has approximately 10K employees.

Q: What technology does Capita Customer Management use?

Capita Customer Management's tech stack includes Modernizr, jQuery, Google Maps, LinkedIn, Google Analytics.

Outsourcing and Offshoring ConsultingEngland, United Kingdom10001+ Employees

Customer management is a major part of what you do. At Capita, it’s all we do. 

Working with household names including O2, British Gas, William Hill, DWP and the National Trust, we manage the whole customer journey and product lifecycle, across all channels. We’ve built our success on:

•	Understanding your market and your customers
•	Genuinely transforming clients’ customer management operations – in fact, we guarantee it
•	Having the right people in the right locations
•	Insight-led innovation
•	Being part of Capita plc, the UK’s leading business process outsourcing (BPO) and professional services company

By doing what we do best – attracting, retaining and looking after your customers - we leave you free to focus on what you do best.

Company Overview

Headquarters: Leeds, England ls2 8ae United Kingdom
Phone number: +44-20-7654-****
Website: capitacustomermanagement.co.uk
NAICS Code: 5416 - Management, Scientific, and Technical Consulting Services
Founded: 1984
Employees: 10001+