Insights

Key Clients Focus Capita Customer Management manages the entire customer journey for well-known brands across multiple channels, indicating a mature BPO operation with experience in high-volume, consumer-facing interactions.

Scale and Reach With over 10,000 employees and a position within Capita plc, there is potential to upsell broader Capita capabilities and leverage scale for large, multi-country or multi-channel outsourcing programs.

Tech Enablement Existing tech stack and analytics focus suggest opportunities to introduce advanced CX tooling, automation, AI-driven insights, and omnichannel enhancements to improve efficiency and customer satisfaction.

Growth Opportunities Revenue is reported in a low range relative to peers, signaling a potential for new contracts, expanded scopes with current clients, or cross-sell of Capita’s BPO and professional services offerings.

Industry Fit Operating in outsourcing and offshoring with a track record of transforming operations positions Capita to target sectors seeking customer-centric process optimization, such as telecom, utilities, and public sector clients.

Similar companies to Capita Customer Management

Capita Customer Management Tech Stack

Capita Customer Management uses 8 technology products and services including Google Fonts API, Modernizr, jQuery, and more. Explore Capita Customer Management's tech stack below.

Google Fonts API
Font Scripts
Modernizr
Javascript Libraries
jQuery
Javascript Libraries
Google Maps
Maps
LinkedIn
Online Community Software
Google Tag Manager
Tag Management
Bootstrap
UI Frameworks
MediaElement.js
Video Players

Media & News

Capita Customer Management's Email Address Formats

Capita Customer Management uses at least 2 format(s):

Capita Customer Management Email Formats	Example	Percentage
First.Last@capita.co.uk	John.Doe@capita.co.uk	99%
First.Middle@capita.co.uk	John.Michael@capita.co.uk	1%
First.Last@capitacustomermanagement.co.uk	John.Doe@capitacustomermanagement.co.uk	93%
FLast@capitacustomermanagement.co.uk	JDoe@capitacustomermanagement.co.uk	7%

Frequently Asked Questions

What is Capita Customer Management's phone number?

You can contact Capita Customer Management's main corporate office by phone at

+44-20-7654-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Capita Customer Management's official website and social media links?

Capita Customer Management's official website is capitacustomermanagement.co.uk and has social profiles on LinkedIn.

What is Capita Customer Management's NAICS code?

Capita Customer Management's NAICS code is 5416 - Management, Scientific, and Technical Consulting Services.

How many employees does Capita Customer Management have currently?

As of July 2026, Capita Customer Management has approximately 10K employees across 4 continents, including EuropeAsiaNorth America. Key team members include Chief Technology Officer: J. W.Head Of It: A. S.Head Of Hr: C. K.. Explore Capita Customer Management's employee directory with LeadIQ.

What industry does Capita Customer Management belong to?

Capita Customer Management operates in the Outsourcing/Offshoring industry.

What technology does Capita Customer Management use?

Capita Customer Management's tech stack includes Google Fonts APIModernizrjQueryGoogle MapsLinkedInGoogle Tag ManagerBootstrapMediaElement.js.

What is Capita Customer Management's email format?

Capita Customer Management's email format typically follows the pattern of First.Last@capita.co.uk. Find more Capita Customer Management email formats with LeadIQ.

When was Capita Customer Management founded?

Capita Customer Management was founded in 1984.

Capita Customer Management

Q: How many employees does Capita Customer Management have currently?

Capita Customer Management has approximately 10K employees.

Q: What technology does Capita Customer Management use?

Capita Customer Management's tech stack includes Bootstrap, Google Tag Manager, Google Maps, Modernizr, LinkedIn.

Q: What is Capita Customer Management's NAICS code?

Capita Customer Management's NAICS code is 5416 (Management, Scientific, and Technical Consulting Services).

Outsourcing/OffshoringEngland, United Kingdom10001+ Employees

Capita Customer Management concentrates on the end-to-end handling of the customer experience and product lifecycle for large clients, delivering services across multiple channels. Its client list includes O2, British Gas, William Hill, the Department for Work and Pensions, and the National Trust. The company emphasizes market and customer insights, tangible transformation of client customer-management operations (with a guarantee), and having the right people in the right locations, complemented by insight-driven innovation.

Based in Leeds, England, it operates as part of Capita plc, a leading UK outsourcing and professional services company. It serves a mix of consumer brands and public-sector organizations, managing customer interactions across the full journey.

Company Overview

Phone number: +44-20-7654-****
Website: capitacustomermanagement.co.uk
NAICS Code: 5416 - Management, Scientific, and Technical Consulting Services
Founded: 1984
Employees: 10001+