Cirrus Connects

TelecommunicationsEngland, United Kingdom11-50 Employees

Cirrus Connects provides cloud-based contact centre solutions that unify various technologies and teams to improve the way customer interactions are handled. The company targets organisations seeking to modernise their contact centres and reduce friction caused by legacy systems for both customers and agents. By embedding AI into its solutions, Cirrus Connects aims to raise service quality and drive operational efficiency across the dialogue lifecycle. Based in Epsom, Surrey, England, it operates as a small to mid-sized player within the telecommunications and CCaaS sector.

Its CX-AI Deployment Model guides organisations through AI adoption, starting with a 60-minute consultation and culminating in a 12-month roadmap. In 2023 Cirrus Connects announced a partnership with CallMiner to bring conversation intelligence into its offerings, reflecting a push toward AI-enabled insights.

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