Global Reach ContactPoint 360 operates with a presence in 11 countries and 12 delivery centers, offering multilingual support across 31 languages and providing 24/7 customer service. This extensive geographic footprint enables potential partnerships with multinational companies seeking scalable, multilingual customer experience solutions.

Technology Integration The company leverages advanced technologies including AI, cloud services, NoSQL, and automation tools like Robotics & Process Automation, making them well-equipped to deliver innovative, efficient, and digital-first customer support solutions to clients seeking modernization of their CX operations.

Awards & Recognition With multiple industry awards and certifications such as Better Business Bureau A+ rating and Great Place to Work® recognition, ContactPoint 360 demonstrates a strong reputation for quality, employee engagement, and industry credibility—key benefits that can appeal to value-conscious prospects.

Recent Service Expansion In March 2023, ContactPoint 360 announced the launch of a comprehensive suite of customer support outsourcing solutions, indicating ongoing investment in expanding and refining their service offerings to meet diverse business needs—creating opportunities for customized and scalable CX solutions.

Growth & Market Position With revenue estimates between $100 million and $250 million and a staff of over 5,000 employees, ContactPoint 360 is positioned as a significant player in the outsourcing industry and offers substantial capacity for large-scale, high-demand client engagements in customer experience management.