ContactPoint 360

Outsourcing and Offshoring ConsultingOntario, Canada1001-5000 Employees

We remove customer problems from your leadership agenda.

CX that fuels growth, not just service. Your customer experience should be a revenue driver, not a cost center. We transform service into sales, conversations into conversions, and CX into measurable ROI.

At ContactPoint360, we partner with Fortune 500s and high-growth brands to elevate customer interactions with AI-driven efficiency and human-led empathy. More than an outsourcer, we’re a growth partner, delivering:

✅ AI-powered CX with a human touch

✅ Omnichannel solutions that boost engagement & retention

✅ Industry-specific expertise for tailored results

✅ Scalable teams across nearshore, onshore & offshore locations

Want CX that pays dividends? Let’s talk.

We're proud to have a presence in 11 countries, with 12 delivery centers that support 31+ languages, 24/7, 365 days a year.

•	McAllen, US 🇺🇸
•	Toronto, Canada 🇨🇦 
•	Montreal, Canada 🇨🇦 
•	Monterrey, Mexico 🇲🇽 
•	Bogota, Colombia 🇨🇴 
•	Barranquilla, Colombia 🇨🇴 
•	Montego Bay, Jamaica 🇯🇲 
•	Athens, Greece 🇬🇷 
•	Cebu, Philippine 🇵🇭
•	Bengaluru, India 🇮🇳 
•	Kerala, India 🇮🇳 
•	Cairo, Egypt 🇪🇬
•      San Salvador, El Salvador 🇸🇻 
•      Durban, South Africa 🇿🇦 

🏆 Better Business Bureau Award
⭐ A+ Rating!

🏆 AI Excellence Awards Program 
🌟 Business Intelligence Group

🏅 IW (Inspiring Workplaces) Award 
🌟 Culture & Purpose Award for North America!

🏆 AI Achievement of the Year - Globee Awards! 
🥈 Won Silver Award! 🎊

🏆 Comparably Awards 
•	2025 Best Company Career Growth!
•	2025 Best Company for Diversity



🏆 Certified as a Great Place to Work® 2020, 2021, 2022, 2023, 2024 and 2025

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