CSIA | Customer Service Institute of America

Professional Training and CoachingIllinois, United States2-10 Employees

The Customer Service Institute of America (CSIA) operates in the professional training and coaching sector, focusing on service excellence through online customer service training courses and globally recognized certifications. It also recognizes outstanding organizations and individuals via its International Service Excellence Awards, with CSIA managing the awards process on behalf of the International Customer Service Standard (ICSS) in North America. The organization serves organizations and professionals seeking to benchmark, certify, and improve customer service capabilities across the enterprise.
Based in Chicago, CSIA positions itself as a steward of international service standards, offering certification services for organizations against the ICSS and delivering training programs to help elevate customer experiences. The institute's activities include distributing the ICSS within North America and administering awards that highlight high standards in service quality. Acknowledged recent developments include CSIA presenting the 2022 International Service Excellence Awards in the Service Centre category, reflecting its role in recognizing service excellence on a global stage.

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