Customer Experience Professionals Association (CXPA)
Non-profit OrganizationsMinnesota, United States501-1000 Employees
The Customer Experience Professionals Association (CXPA) is a nonprofit organization focused on the customer experience field, working to increase the impact and visibility of practitioners and to establish widely accepted standards for the profession. It supports member-to-member knowledge sharing and collaboration among professionals. The association created the Certified Customer Experience Professional credential to formalize expertise in the field. Based in Minneapolis, Minnesota, CXPA serves a global community of customer experience professionals. The organization maintains active initiatives through groups such as the Diversity Advancement Committee, which has participated in industry events like the US Customer Experience Awards. In 2022, CXPA partnered with CX Forums, Inc. to bring local, one-day conferences to major markets across the United States.
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