Gnatta
Software DevelopmentEngland, United Kingdom11-50 Employees
Gnatta is a software company focused on improving customer conversations across digital channels. Its platform handles interactions from webchat, email, and social messengers, routing each contact to the appropriate operator with the necessary context to improve efficiency and effectiveness in customer service. The company targets organizations with significant customer contact operations, aiming to make engagements more economical and streamlined by coordinating interactions for faster response and better experience. Based in London, Gnatta was founded to address the lack of a dedicated product for the moment of contact between a brand and its customers, and it positions itself within the software development sector as a provider of AI-enhanced customer service capabilities. The business emphasizes flexible monthly pricing and an agile approach, underpinned by a team with experience in large customer contact centres. A notable recent development is Gnatta’s launch of a self-serve customer service software, announced in February 2022.
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