Intelemedia Communications
TelecommunicationsTexas, United States11-50 Employees
Intelemedia Communications is a telecommunications provider based in Plano, Texas, that has operated since 1993. It develops telephony and database solutions designed to improve how organizations manage calls and shape caller experiences, particularly for direct response, donation, and lead-generation campaigns. As a software-as-a-service provider, it combines technology with business processes to support call centers with real-time analytics, routing, scripting, and reporting. Its customers include direct-response advertisers such as DRTV and radio, along with other direct-to-consumer initiatives. In 2013 the company announced an upgrade to its online scripting platform to optimize scripting enhancements and A/B testing across multiple call centers.