Intervoice

TelecommunicationsUnited States51-200 Employees

Intervoice is a United States-based provider of telecommunications solutions focused on self-service and interaction management for voice and web channels. Its offerings include IVR and speech-enabled self-service applications for voice portals and contact portals, along with a web-based VoIP contact center product, supported by flexible hosted and managed service options. The company emphasizes a Dynamic Decisioning Solution that integrates with existing systems and data to improve customer lifetime value, aiming to boost revenue, reduce operating costs, and enhance agent efficiency and service quality. Target customers are organizations seeking to augment their customer interactions and loyalty through more effective self-service and contact center capabilities.

Operating in the telecommunications sector, Intervoice positions itself as an enabler of enhanced customer experiences and operational performance through its self-service and hosted solutions. The company is based in the United States and serves mid-market to larger organizations needing integrated voice and web-based contact center functionality, with a focus on improving revenue and profitability through improved customer interactions.

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