Innovative Self-Service Solutions Intervoice specializes in award-winning voice portal and contact portal applications, offering advanced IVR and speech solutions that enhance customer interaction and streamline service delivery, providing potential upsell opportunities for organizations seeking cutting-edge customer engagement tools.

Dynamic Decisioning Technology Their unique Dynamic Decisioning Solution (DDS) can be integrated with existing systems to significantly increase revenue, reduce operational costs, and improve customer loyalty, making it an attractive proposition for corporations aiming to optimize customer lifecycle value.

Growing Revenue Potential With a revenue range of $100 million to $250 million and a focus on hosted and managed services, Intervoice presents a lucrative market segment for enterprises looking to modernize their contact centers with flexible, scalable solutions.

Market Differentiation Intervoice’s emphasis on a flexible, robust service portfolio and innovative decisioning technology positions it well against larger competitors, offering tailored solutions that appeal to mid-sized and large organizations seeking customization and efficiency enhancements.

Complementary Industry Focus Targeting the telecommunications sector with extensive experience and a focus on customer experience management, Intervoice presents opportunities for synergies with telecom providers and system integrators looking to enhance their contact center capabilities.