Kiamo
IT Services and IT ConsultingÎle-de-France, France51-200 Employees
Conecteo is an IT services and IT consulting company headquartered at 21 Rue Saint-Marc, Paris 75002, France, with a workforce of 51-200 employees. It offers Kiamo, a multi-channel customer relations platform that captures and routes interactions across voice, email, live chat, SMS and messaging, social networks and video based on business rules, adviser availability and skills. Kiamo provides a dedicated interface for advisers, a 360-degree view of customer exchanges, and real-time supervision with dashboards to monitor contact center activity across channels. The product is designed to be rapidly deployed and open, with native and customizable connectors to CRM, ERP, databases and quality monitoring, enabling interfaces with major CRM software such as SAP, Salesforce, Coheris and MS Dynamics, and it can be hosted or deployed on premise. It is used by market-leading organizations including Europ Assistance, Geodis, Rentokil Initial, BNP Paribas Lease Group, Société Générale, Enedis, La Banque Postale and Boulanger.
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