Citizen Experience Medway Council has recently introduced an AI Search Tool and partners with Jadu for AI powered multilingual search; opportunity to offer advanced citizen facing digital services, AI chatbots, multilingual content, and low code web experience management to enhance resident engagement and accessibility.

Analytics Modernization Power BI is in use; potential to extend data analytics across education, social services, and housing via dashboards, data governance, self service analytics, and training; propose data platform modernization and integration services.

IT Modernization Security driven web and system stack and a Windows 7 reference signal a need for endpoint modernization, cloud migration, cybersecurity hardening, and managed IT services to improve resilience and compliance.

Housing Digitalization Recent investments in social housing and expansion plans suggest a market for property and asset management, digital repairs and maintenance workflows, procurement modernization, and enhanced tenant services.

Public Sector Partnerships Active collaboration with private partners and expansion efforts indicate openness to public private initiatives; opportunities for grant and program management solutions, performance dashboards, vendor management, and scalable procurement capabilities.