Longstanding CX Network Research has over 30 years of experience in customer experience programs, suggesting a proven track record and potential for cross-selling advanced CX services such as loyalty optimization, NPS programs, and customer journey mapping to current and prospective clients.

Scale and Reach With 50+ head office staff and four CATI call centers (170+ stations) plus multiple offices in London, Bristol, and Edinburgh, the company can support large, multi-location research programs, offering enterprise-grade data collection capabilities to mid-market and corporate clients.

End-to-End Capability In-house skills across qualitative and quantitative research, software-enabled reporting portals, and customer feedback systems enable bundled offerings from data collection to analytics, dashboards, and action-oriented insights appealing to organizations seeking turnkey CX solutions.

Financial Cues Revenue is in the $1M-$10M range, indicating a small-to-mid-size firm with growth potential and opportunities to upsell higher-value services to existing clients or expand into adjacent markets such as brand and communications research.

Technology Footprint Technology stack includes Mailchimp, Google Analytics, Bootstrap, and web tools, which suggests opportunities to offer digital CX optimization, analytics enhancements, and integration-enabled research solutions to clients prioritizing online customer experiences.