Global CX Growth NTT DATA Business Process Services operates as a purpose-built, performance-driven CX management provider with end-to-end solutions, presenting a strong opportunity to upsell comprehensive managed services, analytics, and outsourced contact center capabilities to mid-market enterprises seeking to optimize customer journeys.

Awards and Trust Recent recognitions such as Global Top Employer certification and Customer-Focused Partner of the Year highlight a proven people-centric approach and customer excellence, which can be leveraged to pursue contracts with risk-averse buyers prioritizing stability and award-winning service.

Analytics-Core Sell With an in-house SmartCX analytics practice and emphasis on understanding customer behavior to improve retention, there is a clear selling point for clients needing advanced insights, predictive analytics, and performance dashboards to drive CX outcomes and profitability.

Geographic Footprint Headquartered in Canada with multiple domestic offices and an offshore facility in Manila, the firm offers both nearshore/onsite and offshore delivery options, enabling tailored engagement models and cost-efficient scaling for North American clients expanding or diversifying CX operations.

Experience & Scope Lifecycle-focused CX solutions including managed contact center, quality assurance, workforce management, and analytics position the company to cross-sell integrated services to clients undergoing digital transformation, particularly those seeking outcomes-based outsourcing to protect revenue and improve profitability.