Pointel

IT Services and IT ConsultingNew Jersey, United States51-200 Employees

Pointel operates in the IT services and consulting sector, focusing on delivering customer experience improvements through contact center solutions. The company has implemented Genesys-based systems for more than 400 organizations, including large enterprises, and offers related services such as deployment, adapters, and process accelerators that support configuration management, surveys, automated agent provisioning, testing, monitoring, and reporting. Its flagship product, CCaaSSync, provides a backup infrastructure intended to maintain service continuity in the face of catastrophic failures, highlighting a emphasis on reliability and operational resilience for its clients.

Headquartered in Edison, New Jersey, Pointel positions itself as a provider of Genesys implementation services and integration tools aimed at organizations seeking to optimize their customer contact operations. The company’s audience includes a broad range of customers seeking scalable, robust contact center solutions, including Fortune 500 firms, and it has pursued industry recognition, such as a Gold Award at the Contact Center World Awards in 2022. A notable product development mentioned in its history is the introduction of a Genesys Adapter for Oracle CX Cloud in 2018, reflecting ongoing expansion of its integration capabilities.

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