Resonate CX

Software DevelopmentNew South Wales, Australia51-200 Employees

Resonate CX is a software development company based in North Sydney, New South Wales, Australia, focused on improving experiences for customers and employees. Its platform uses AI and machine learning to analyze data from interactions across channels, including facial and text analytics, to surface insights that can inform frontline decisions. The system supports Voice of the Customer, Voice of the Employee, and Net Promoter Score management, with the goal of systematically improving customer experience and cultivating brand advocates. Customers across diverse industries rely on the platform to understand and act on feedback from both customers and employees. In October 2024, Resonate CX was named a G2 Market Leader for its customer experience management platform. The company has a history of industry recognition, including prior awards in facial analytics and CX innovation.

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