Insights

Innovative Experience Platform SMG's launch of Ignite, an AI-native Unified Experience Management platform, indicates a focus on advanced, real-time customer and employee insight analytics. Companies looking to leverage predictive intelligence to enhance BX, CX, and EX could benefit from integrating similar sophisticated experience management solutions.

Expansion through Acquisitions Recent acquisitions like Bulbshare and Hunter Foundry Machinery demonstrate SMG’s strategy to diversify and strengthen its capabilities across experience management and manufacturing sectors. Partnering with or offering complementary solutions to SMG's expanding portfolio could unlock cross-industry intelligence opportunities.

Strategic Industry Collaborations SMG’s partnership with Deliveroo to enhance advertising and media offerings suggests an openness to joint ventures and innovative marketing solutions. Engaging with SMG for integrated data-driven marketing platforms could open avenues for new revenue streams in connected commerce.

Growth and Market Position With revenues estimated between 250 million and 500 million and a significant employee base, SMG is well-positioned to compete with major players like Medallia and Qualtrics. Offering scalable enterprise solutions tailored to mid-to-large sized organizations can meet their expanding digital experience needs.

Technology and Data Focus SMG’s tech stack, including Tableau, Azure, and Prometheus, highlights its focus on data visualization, cloud computing, and real-time analytics. Providing advanced data integration, visualization, and AI-driven analytics solutions can resonate well with SMG’s technological direction and client requirements.

SMG - Service Management Group Tech Stack

SMG - Service Management Group uses 8 technology products and services including Terminus, Tableau, Intel, and more. Explore SMG - Service Management Group's tech stack below.

  • Terminus
    Account-based Marketing
  • Tableau
    Business Intelligence
  • Intel
    Customer Relationship Management
  • Prometheus
    Data Management
  • Microsoft PowerPoint
    Editors
  • Azure Active Directory
    Identity And Access Management
  • Asana
    Issue Trackers
  • Objective-C
    Programming Languages

SMG - Service Management Group's Email Address Formats

SMG - Service Management Group uses at least 1 format(s):
SMG - Service Management Group Email FormatsExamplePercentage
FLast@smg.comJDoe@smg.com
80%
First.Last@smg.comJohn.Doe@smg.com
19%
Last@smg.comDoe@smg.com
1%

Frequently Asked Questions

Where is SMG - Service Management Group's headquarters located?

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SMG - Service Management Group's main headquarters is located at 1737 Mcgee Street Kansas City, Missouri 64108 United States. The company has employees across 6 continents, including North AmericaAsiaEurope.

What is SMG - Service Management Group's phone number?

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You can contact SMG - Service Management Group's main corporate office by phone at . For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is SMG - Service Management Group's official website and social media links?

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SMG - Service Management Group's official website is smg.com and has social profiles on LinkedInCrunchbase.

How much revenue does SMG - Service Management Group generate?

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As of February 2026, SMG - Service Management Group's annual revenue is estimated to be $48M.

What is SMG - Service Management Group's SIC code NAICS code?

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SMG - Service Management Group's SIC code is 8732 - Commercial Economic, Sociological, and Educational Research NAICS code is 5112 - Software Publishers.

How many employees does SMG - Service Management Group have currently?

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As of February 2026, SMG - Service Management Group has approximately 540 employees across 6 continents, including North AmericaAsiaEurope. Key team members include Chief Executive Officer: D. B.Chief Executive Officer: L. M.Cfo: M. S.. Explore SMG - Service Management Group's employee directory with LeadIQ.

What industry does SMG - Service Management Group belong to?

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SMG - Service Management Group operates in the Software Development industry.

What technology does SMG - Service Management Group use?

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SMG - Service Management Group's tech stack includes TerminusTableauIntelPrometheusMicrosoft PowerPointAzure Active DirectoryAsanaObjective-C.

What is SMG - Service Management Group's email format?

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SMG - Service Management Group's email format typically follows the pattern of FLast@smg.com. Find more SMG - Service Management Group email formats with LeadIQ.

When was SMG - Service Management Group founded?

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SMG - Service Management Group was founded in 1991.

SMG - Service Management Group

Software DevelopmentMissouri, United States501-1000 Employees

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software with a service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.

Section iconCompany Overview

Headquarters
1737 Mcgee Street Kansas City, Missouri 64108 United States
Phone number
Website
smg.com
SIC Code
8732 - Commercial Economic, Sociological, and Educational Research
NAICS Code
5112 - Software Publishers
Founded
1991
Employees
501-1000

Section iconFunding & Financials

  • $250M$500M

    SMG - Service Management Group's revenue is estimated to be in the range of $250M$500M

Section iconFunding & Financials

  • $250M$500M

    SMG - Service Management Group's revenue is estimated to be in the range of $250M$500M

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