SMG - Service Management Group
Software DevelopmentMissouri, United States501-1000 Employees
SMG, a mid-sized software development company based in Kansas City, Midwest, offers Unified Experience Management for brands aiming to engage customers and employees. Its Ignite AI-native platform combines software with a service-oriented model to deliver real-time, predictive insights that translate experience data into actionable decisions. The company supports the full experience lifecycle, from gathering feedback during design to optimizing each interaction along the customer journey, with decisions anchored in data. SMG serves brands and marketers looking to improve BX, CX, and EX across touchpoints, turning insights into informed choices rather than guesses. Recent developments include a Deliveroo partnership to expand advertising and media offerings, and acquisitions of Bulbshare and Hunter Foundry Machinery, along with leadership additions to drive innovation. It has been recognized as a Leader in multiple G2 categories in 2024, indicating established standing in the software and experience-management space.