Niche Market Focus Xima Software specializes in highly configurable contact center solutions including analytics, call reporting, real-time wallboards, skills-based routing, queue callback, and multi-channel web chat, making it an ideal partner for organizations seeking tailored customer engagement tools.

Growth Through Investment Recent investment by Bow River Capital and high-profile strategic hires like CRO Steve Haddock position Xima as a company poised for accelerated growth, presenting sales opportunities for expanded partnerships or enterprise-level clients seeking innovative contact center solutions.

Flexible Technology Stack Utilizing a modern mix of technologies such as Ruby on Rails, Atlassian Jira, and Google integrations, Xima can easily adapt to clients' existing systems, enabling tailored integrations and demonstrations for prospective customers.

Market Competitiveness Operating in a competitive landscape with peers like 8x8, RingCentral, and Vonage, Xima’s focus on configurable and multi-channel contact center solutions highlights its potential to attract mid-sized businesses looking for differentiation and customization.

Potential for SMB Expansion With an estimated revenue of 10 to 25 million and a team of 11 to 50 employees, Xima offers scalable solutions suitable for small to medium-sized enterprises seeking cost-effective yet advanced contact center technology, opening opportunities for upselling and new client acquisition.