Innovative Contact Solutions Xima Software specializes in highly configurable contact center solutions including analytics, call reporting, real-time wallboards, skills-based routing, queue callback, and multi-channel communications, making it a compelling partner for companies aiming to enhance customer engagement and operational efficiency.

Growth and Investment Following a recent majority investment by Bow River Capital and the strategic hire of CRO Steve Haddock, Xima Software is positioned for expansion, presenting opportunities for scaled sales efforts and strategic partnerships in the contact center space.

Market Positioning Operating within an industry alongside notable competitors like 8x8 and RingCentral, Xima’s niche focus on innovative contact center solutions presents a potential entry point for resellers and businesses seeking specialized, customizable contact management tools.

Recent Product Launch The introduction of Multimedia Web Chat in April 2018 indicates ongoing product innovation, providing opportunities to target clients seeking to improve web-based customer interactions through multimedia capabilities.

Revenue Potential With an estimated revenue range of 10 to 25 million dollars and a focus on scalable contact center services, Xima offers a mid-market opportunity for resellers and partners looking to expand their portfolios with robust communication solutions.