Focused Customer Experience Solutions Adapt Telephony Services specializes in delivering tailored customer experience transformation plans using Genesys and Interactive Intelligence solutions, highlighting opportunities to target organizations seeking sophisticated contact center upgrades.

Acquisition Synergy Having been acquired by Avtex, a major CX consulting firm, Adapt is positioned within a larger service ecosystem, opening avenues for cross-selling comprehensive contact center and customer experience strategies to existing clients.

Mid-Sized Market Niche With a revenue range of 10 to 25 million dollars and a dedicated team of up to 200 employees, Adapt operates in a lucrative mid-market segment, suggesting substantial growth prospects among similar-sized organizations.

Industry Relationships Adapt’s history of successfully configuring and supporting contact center solutions for clients like Redstone Federal Credit Union indicates strong potential for expanding into financial and other regulated industries requiring specialized contact center support.

Technology Competence Utilizing advanced tools and analytics such as Google Analytics and modern frameworks, Adapt demonstrates its technical expertise, which can be leveraged to attract prospects looking for sophisticated, tech-enabled customer engagement solutions.