AfterWords

Software DevelopmentFlorida, United States2-10 Employees

AfterWords is a software development company offering a customer experience measurement platform that links surveys to recent purchases by integrating with cloud-based point-of-sale data. The platform delivers surveys tailored to each customer's specific experience and provides a Perception Index aggregating satisfaction across the people, place, and products involved. It also includes a Loyalty index featuring willingness to refer (NPS), current satisfaction, and intent to return, alongside real-time recovery tools to address negative experiences. The approach rests on patented processes (patent numbers 10,380,611 and 10,430,811) designed to enable survey collection at the sales transaction level, reducing survey abandonment and yielding actionable insights. The company was founded by individuals with extensive experience in hospitality, data science, and technology. Based in Tampa, Florida, AfterWords targets businesses seeking to understand and improve customer experiences at the point of sale, translating feedback into practical metrics for customer-facing teams.

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