AfterWords

Software DevelopmentFlorida, United States11-50 Employees

AfterWords is the ONLY customer experience measurement that delivers surveys based on recent transactional purchases.  We integrate sales transactions from your cloud-based point of sale and help you to gain customer loyalty by generating relevant questions about your customer’s unique experience.  The customer experience is easily understood by your customer facing teams with an understandable Perception Index showing satisfaction resulting from your people, place of business and products. We combine this with a powerful Loyalty index that includes NPS (willingness to refer), recent level of satisfaction, and intent to return.  We incorporate customer recovery tools so if there is a poor experience, managers can address it in real time.  Our patented process (Patent Numbers 10,380,611 and 10,430,811) are why we are the only provider delivering survey at the sales transaction level, resulting in relevant, reliable data, less survey abandonment (we don't ask your stupid questions), resulting in actionable Insights. If you're customer is happy with the food, can you pinpoint the winner? If they are unhappy with the experience, do you know exactly what to fix?  Now you do, and more. Inquire today!  

Our company was founded by a team of individuals who have extensive experience in the hospitality, data science, and technology fields.  The mission of the company is simple – provide easy to use software, actionable data, and industry expertise that help customers provide the best customer experience possible!  Our team continuously researches the factors that provide customers with a positive experience.  We investigate customer journeys, measurement techniques, and recovery methods.  We interview industry experts, university professors, and business owners to understand how we can make significant impacts.

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