Strong Industry Experience With over 1200 successful projects since 1997 and a team of 51 to 200 employees, Aria Solutions demonstrates extensive expertise in delivering tailored customer experience and contact center solutions, positioning them as a reliable partner for organizations seeking robust CX technology integration.

Part of a Larger Network Having been acquired by Avtex in 2020, a key player backed by Norwest Equity Partners, Aria Solutions benefits from integration into a wider corporate ecosystem, which could facilitate potential upselling of additional technology services or cross-selling within related enterprise IT and CX domains.

Technology Partnerships Specializing in leading CX platforms like Genesys, Salesforce, and Amazon Connect, Aria Solutions presents opportunities to target clients already invested in these ecosystems, enabling the sale of customized integration services, modernization solutions, or advanced analytics capabilities.

Mid-size Market Focus Operating within the $1M to $10M revenue range, Aria Solutions caters to mid-market organizations that are increasingly seeking scalable and cloud-based customer engagement solutions, offering growth opportunities for upselling premium features or enterprise licensing.

Emerging Market Trends The emphasis on unified customer engagement and breaking down silos aligns with current industry trends toward omni-channel, AI-enhanced CX platforms, opening avenues to introduce complementary AI, automation, or analytics solutions to clients looking to modernize their contact centers.