Contact Design

Market ResearchMassachusetts, United States11-50 Employees

Contact Design operates in the market research field as a specialist in user research and participant recruitment. It connects research firms with suitable participants to support usability testing, emphasizing reliable outcomes and efficient delivery. With a twenty-year history of proven results, the firm maintains a reported average participant show-up rate of about 96% as a measure of its reliability.

Headquartered in Boston, Massachusetts, the firm targets clients pursuing rigorous UX research by supplying participants that meet study criteria. The founders bring a background in technical publications and communications and apply usability principles to instructional design, drawing on ideas from leading researchers in the field. In practice, Contact Design delivers the right participants to high-profile clients for UX research, serving as a bridge between research providers and study participants.

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