CXM Recording and Quality Monitoring

TelecommunicationsUnited States51-200 Employees

Customer Experience Management (CXM) Our name and our company’s focus are one in the same. The CXM solution provides leading edge workforce optimization solutions for contact centers and enterprise level business clients. CXM was developed based on a client request for a solution that was easier to use and less expensive than what was available on the market. 

Since 1999 CXM has focused on an easy to use solution with a low total cost of ownership. Our intuitive interface and industry leading maintenance program keeps ownership simple, putting an end to surprise upgrade fees or large training costs for new employees. 

Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyze directly from a single, easy to use, web-based web interface. 

Let us show you the difference a customer focused company can provide. Contact us today to get started

The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and requested contact center functionality.  A single mouse click instruction is presented for listening to the recorded call, viewing the recorded screen activity, grading the interaction, emailing the call, saving the call, adding the call to a bucket for later action or reviewing the associated satisfaction survey.  No other recording interface can match the CXM one click functionality!

Whether your contact center has 5 agents or 1500 agents, CXM has the functionality and scalability you demand at a price point you desire.

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