Diabolocom
Software DevelopmentÎle-de-France, France51-200 Employees
Diabolocom is a Paris-based software company delivering a cloud-based contact center as a service platform augmented by AI, with the goal of improving how businesses engage customers. The solution combines AI-driven capabilities, including real-time transcription, satisfaction analysis, and guidance on next-best actions, with full telecom services to support automated workflows and more personalized interactions. It integrates with leading CRMs such as Salesforce, Oracle, and Microsoft, providing teams with visibility across conversations to help drive faster, more informed decisions. The company serves global brands and operates in more than 60 countries, counting Mitsubishi Electric, Nikon, Mantrac Group, and Brinks among its customers. Diabolocom occupies a position in the software development and customer experience technology space, focusing on AI-assisted customer interactions to reduce post-call processing and churn. In January 2026, Frost & Sullivan recognized the company with the European Technology Innovation Leadership award in the Customer Experience Platform category, reflecting industry acknowledgement of its AI-driven approach to CX.
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