ServiceNow Research

Research ServicesQuebec, Canada51-200 Employees

ServiceNow AI Research: shaping the future of work with AI

At ServiceNow, we’re putting AI to work for people. As an AI-native company, ServiceNow sees agentic AI as a defining step in how enterprises will work with intelligent systems, moving from passive assistants to active digital coworkers. We believe AI should not just support the enterprise:  it should act as an adaptive partner that can continuously learn, plan, and provide meaningful assistance in complex enterprise environments. Our goal is to help organizations across every industry transform through intelligent, scalable, and human-centered AI solutions, always guided by trust, responsibility, and impact.

Who we are

ServiceNow AI Research is a passionate team of scientists, researchers, and innovators dedicated to advancing the state of the art in enterprise AI. We bridge frontier research and real-world applications to ensure that every ServiceNow user benefits from intelligent, scalable, and trustworthy AI-driven experiences.
Our mission aligns scientific excellence with business impact, unlocking the next generation of enterprise intelligence.

Our commitment to ethics and open-source innovation

As an AI-native company, responsibility is built into everything we do. At ServiceNow, we believe AI must be developed with fairness, transparency, and accountability, values that guide our work and commitment to building trustworthy enterprise AI. We are also dedicated to advancing AI through open-source contributions, fostering accessibility, collaboration, and continuous innovation within the global AI community.

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