Expansion momentum Hays Travel has recently expanded offices and branches, including a major refurbishment and reopening in Blackburn, signaling ongoing growth and an investment program that creates opportunities for regional partnerships, local supplier engagements, and cross-sell of packages.

Independent value As the UK’s largest independent travel agent with a broad supplier network and impartial advice, there is potential to position complementary services such as exclusive supplier promotions, loyalty programs, and tailored group or solo travel offerings to reinforce their value proposition.

Awarded employer Recognition as Best Agency to Work For and strong employee engagement indicate a healthy internal culture, suggesting opportunities for B2B partnerships in staff training, travel technology tooling, and corporate wellness or incentive programs aligned with their team-first ethos.

Community & philanthropy Active regional community investment and a foundation focus provide openings for CSR-aligned collaborations, sponsorships, and co-branded tours or charity-oriented travel campaigns that resonate with their communities and boost brand goodwill.

Digital & tech readiness Utilizing a modern tech stack and a multi-channel distribution model (branch network, contact centre, homeworkers, franchises) signals openness to tech partnerships, API integrations, and marketing automation to streamline bookings, personalisation, and supplier connectivity.