Expansion momentum Hays Travel is the UK’s largest independent travel agent with over 490 branches and 4,500 employees, recently expanding through acquisitions such as LAH Travel. This indicates ongoing growth and a need for suppliers and service partners to scale with their network.

Acquisition opportunities Strategic acquisitions like LAH Travel show openness to integrating regional operators. There is potential to pitch B2B partnerships, supplier agreements, and tech integrations to support smooth onboarding and cross-sell across newly acquired and existing branches.

Awarded employer and agency Multiple recent recognitions (Best Agency to Work For, High Street Agency of the Year) suggest strong brand credibility and customer trust. Leverage this to propose premium travel products, exclusive partnerships, and co-branded marketing campaigns.

Community and Foundation Significant community investment through branch funds and The Hays Travel Foundation presents opportunities for cause-driven marketing partnerships, CSR-aligned promotions, and sponsorships that can drive customer engagement while aligning with social impact baskets.

Diversified distribution With branches, contact centre, homeworkers, franchisees, and independence group members, Hays Travel demonstrates a multi-channel distribution approach. This creates opportunities for omnichannel technology, CRM enhancements, and supplier-facing programs that optimize distribution and cross-sell across channels.