Insights

Strong Market Presence Hays Travel's status as the UK’s largest independent travel agent with over 490 branches and 4,500 employees indicates a widespread customer base and extensive market reach, offering numerous touchpoints for cross-selling travel-related services and exclusive offers.

Award-Winning Reputation Recent accolades including Best Travel Agent in County Durham and Best Travel Business in England demonstrate a trusted brand image that can be leveraged to promote premium services, loyalty programs, and new product lines to its loyal customer community.

Technological Advancement The company's investment in AI and data-driven initiatives, highlighted by the appointment of a Chief AI Officer, presents opportunities to offer tailored digital solutions such as advanced booking tools, AI-powered customer insights, and personalized marketing platforms.

Recent Acquisitions Hays Travel's acquisition of Millington Travel expands its geographic reach and customer base, creating opportunities to introduce new tech integrations, targeted promotions, and bundled travel packages to a larger audience.

Community Engagement With a focus on local investment and a supportive company culture, there are opportunities to develop community-focused marketing campaigns, local event sponsorships, and social initiatives that enhance brand loyalty and increase customer engagement.

Hays Travel Tech Stack

Hays Travel uses 8 technology products and services including Google Analytics 4, Sitecore, ClientJS, and more. Explore Hays Travel's tech stack below.

  • Google Analytics 4
    Analytics
  • Sitecore
    Content Management System
  • ClientJS
    Javascript Libraries
  • Zendesk Chat
    Live Chat
  • Feefo
    Online Review Management
  • Microsoft Azure
    Platform As A Service
  • .NET
    Programming Languages
  • HSTS
    Security

Hays Travel's Email Address Formats

Hays Travel uses at least 1 format(s):
Hays Travel Email FormatsExamplePercentage
First.Last@haystravel.co.ukJohn.Doe@haystravel.co.uk
96%
FLast@haystravel.co.ukJDoe@haystravel.co.uk
2%
First.Middle@haystravel.co.ukJohn.Michael@haystravel.co.uk
1%
First@haystravel.co.ukJohn@haystravel.co.uk
1%

Frequently Asked Questions

Where is Hays Travel's headquarters located?

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Hays Travel's main headquarters is located at Hays Travel Ltd, Vine Place Sunderland, Tyne & Wear SR1 3NA, GB. The company has employees across 5 continents, including EuropeNorth AmericaOceania.

What is Hays Travel's phone number?

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You can contact Hays Travel's main corporate office by phone at . For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Hays Travel's official website and social media links?

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Hays Travel's official website is haystravel.co.uk and has social profiles on LinkedIn.

How much revenue does Hays Travel generate?

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As of October 2025, Hays Travel's annual revenue is estimated to be $5B.

What is Hays Travel's NAICS code?

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Hays Travel's NAICS code is 5615 - Travel Arrangement and Reservation Services.

How many employees does Hays Travel have currently?

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As of October 2025, Hays Travel has approximately 2.2K employees across 5 continents, including EuropeNorth AmericaOceania. Key team members include Chief Operating Officer: J. W.Chief Operating Officer: J. W.Head Of Contact Center (vcc Secondment): N. M.. Explore Hays Travel's employee directory with LeadIQ.

What industry does Hays Travel belong to?

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Hays Travel operates in the Travel Arrangements industry.

What technology does Hays Travel use?

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Hays Travel's tech stack includes Google Analytics 4SitecoreClientJSZendesk ChatFeefoMicrosoft Azure.NETHSTS.

What is Hays Travel's email format?

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Hays Travel's email format typically follows the pattern of First.Last@haystravel.co.uk. Find more Hays Travel email formats with LeadIQ.

When was Hays Travel founded?

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Hays Travel was founded in 1980.

Hays Travel

Travel ArrangementsUnited Kingdom1001-5000 Employees

With more than 40 years’ experience, Hays Travel is proud to be the UK’s largest independent travel agent, offering excellent service, value and choice in short haul, long haul, and cruise holidays. In 2023, we were also voted the nation’s favourite travel agent, winning three gold awards at the British Travel Awards thanks to public vote, including Best National Travel Retailer. This year brought further accolade as we were recognised as the travel industry’s Best Agency to Work For.

Established by John Hays in 1980, John and Irene Hays became ‘Heroes of the high street’ in 2019, when Hays Travel acquired the entire portfolio of former Thomas Cook shops, providing re-employment opportunities to the 2,500 staff who were made redundant. Hays Travel has continued to grow and now has over 490 branches across the UK and employs 4,500 people.
As a family-owned independent agency, what sets Hays Travel apart is our friendly and professional colleagues; we value our people, our customers and the communities where we operate.

Being independent, we can offer our customers impartial advice and an extensive range of travel opportunities from hundreds of suppliers, whether in our branches, via our contact centre, through our network of homeworkers, or via our franchisees and independence group members.
Throughout its history, Hays Travel colleagues have worked hard to help the communities where we operate. Each year every one of our branches receives £500 to invest in their local community. The Hays Travel Foundation, established in 2015, works with a wide range of organisations and charities to help young people achieve and be the best that they can be in their health, sport, the arts, and education.

A friendly atmosphere, positive ethos and supportive culture filter through all parts of our company. If you are enthusiastic, have a passion for travel and like working as a team; then join us and be a part of our success.

Section iconCompany Overview

Headquarters
Hays Travel Ltd, Vine Place Sunderland, Tyne & Wear SR1 3NA, GB
Phone number
NAICS Code
5615 - Travel Arrangement and Reservation Services
Founded
1980
Employees
1001-5000

Section iconFunding & Financials

  • $1B$10B

    Hays Travel's revenue is estimated to be in the range of $1B$10B

Section iconFunding & Financials

  • $1B$10B

    Hays Travel's revenue is estimated to be in the range of $1B$10B

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