Insights

Expanding Customer Base Help Scout serves over 12,000 businesses worldwide, including notable brands like Buffer and GrubHub, indicating a strong market presence and an opportunity to target mid-sized companies seeking scalable support solutions.

Recent Platform Growth The launch of Help Scout’s AWS Marketplace presence and new integrations like Facebook Messenger and Salesforcecodex suggest ongoing product expansion, presenting opportunities to pitch new features and cross-sell enhanced capabilities to existing clients.

Strategic Partnerships Help Scout's recent partnership with TD SYNNEX, a major IT distributor, signals potential opportunities to offer bundled support solutions and increase channel sales through distribution networks.

Leadership Transition With the CEO's departure and a shift to a Chairman role, there may be openness to new strategic initiatives, making this an ideal time to introduce innovative support offerings or tailored solutions aligned with leadership's renewed focus.

Technology Adoption The company’s investment in integrations with platforms like Slack, ERP, and BI tools highlights a tech-savvy approach. Selling additional integrations, automation, or advanced analytics could resonate with existing clients looking to improve efficiency.

Help Scout Tech Stack

Help Scout uses 8 technology products and services including Tableau, CCPA, Storybook, and more. Explore Help Scout's tech stack below.

  • Tableau
    Business Intelligence
  • CCPA
    Certificates
  • Storybook
    Development
  • ZoomInfo
    Lead Generation
  • New Relic
    Real User Monitoring
  • RabbitMQ
    Software Framework
  • Cypress.io
    Testing And Qa
  • Apache Traffic Server
    Web Servers

Media & News

Help Scout's Email Address Formats

Help Scout uses at least 2 format(s):
Help Scout Email FormatsExamplePercentage
First@helpscout.comJohn@helpscout.com
54%
FirstLast@helpscout.comJohnDoe@helpscout.com
32%
FirstL@helpscout.comJohnD@helpscout.com
7%
Last@helpscout.comDoe@helpscout.com
7%
FirstLast@helpscout.netJohnDoe@helpscout.net
43%
First.Last@helpscout.netJohn.Doe@helpscout.net
31%
First@helpscout.netJohn@helpscout.net
14%
Last@helpscout.netDoe@helpscout.net
12%

Frequently Asked Questions

Where is Help Scout's headquarters located?

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Help Scout's main headquarters is located at Boston, Massachusetts 02108 United States. The company has employees across 6 continents, including North AmericaAsiaEurope.

What is Help Scout's phone number?

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You can contact Help Scout's main corporate office by phone at . For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Help Scout's official website and social media links?

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Help Scout's official website is helpscout.com and has social profiles on LinkedInCrunchbase.

What is Help Scout's NAICS code?

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Help Scout's NAICS code is 5415 - Computer Systems Design and Related Services.

How many employees does Help Scout have currently?

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As of May 2026, Help Scout has approximately 292 employees across 6 continents, including North AmericaAsiaEurope. Key team members include Chief Revenue Officer: A. K.Chief Operating Officer: S. F.Chief Marketing Officer: F. N.. Explore Help Scout's employee directory with LeadIQ.

What industry does Help Scout belong to?

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Help Scout operates in the Technology, Information and Internet industry.

What technology does Help Scout use?

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Help Scout's tech stack includes TableauCCPAStorybookZoomInfoNew RelicRabbitMQCypress.ioApache Traffic Server.

What is Help Scout's email format?

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Help Scout's email format typically follows the pattern of First@helpscout.com. Find more Help Scout email formats with LeadIQ.

How much funding has Help Scout raised to date?

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As of May 2026, Help Scout has raised $15M in funding. The last funding round occurred on Jan 31, 2021 for $15M.

When was Help Scout founded?

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Help Scout was founded in 2011.

Help Scout

Technology, Information and InternetMassachusetts, United States201-500 Employees

Help Scout is the support platform that helps 12,000+ businesses delight and retain more customers across all their support channels. On LinkedIn, you’ll find everything we’re learning along the way—from front-line customer service insights to tips on customer-first culture, with some laughs sprinkled in for good measure. Hit follow to join thousands of support pros and leaders at customer-centric brands who are learning, sharing, and growing together.

P.S. Ready to give Help Scout a try? Start now with a free account 👉 https://www.helpscout.com
The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.  With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 12,000+ customers in over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2.

Try for Free 👉  https://bit.ly/HS_FreeTrial

Section iconCompany Overview

Headquarters
Boston, Massachusetts 02108 United States
Phone number
NAICS Code
5415 - Computer Systems Design and Related Services
Founded
2011
Employees
201-500

Section iconFunding & Financials

  • $15M

    Help Scout has raised a total of $15M of funding over 6 rounds. Their latest funding round was raised on Jan 31, 2021 in the amount of $15M.

  • $100M$250M

    Help Scout's revenue is estimated to be in the range of $100M$250M

Section iconFunding & Financials

  • $15M

    Help Scout has raised a total of $15M of funding over 6 rounds. Their latest funding round was raised on Jan 31, 2021 in the amount of $15M.

  • $100M$250M

    Help Scout's revenue is estimated to be in the range of $100M$250M

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