Expanded Platform S-NET Communications is now part of COEO Solutions, unlocking access to broader national infrastructure and an expanded product portfolio including SD-WAN, SASE, UCaaS, CCaaS, managed IT, managed firewall, endpoint management, and SentientCX AI-powered contact center. This enables cross-sell opportunities across mid-market clients seeking integrated, end-to-end networking, security, and communications services.

Strong Retention Maintains a 98.3% customer retention rate with average relationships exceeding nine years, indicating high customer satisfaction and stability. A sales approach can leverage this loyalty to introduce higher-value managed services and platform upgrades to existing long-term clients.

Industry Focus Serves hospitality, QSR and franchise, healthcare, financial services, and professional services with fully managed voice, internet, security, and cloud solutions. Targeted expansions can emphasize industry-specific solutions and compliance, tailoring UCaaS, CCaaS, and security offerings to each vertical.

Strategic Partnerships Active collaboration with Versa Networks, Ribbon Communications, and Intermedia positions COEO/S-NET to offer robust SD-WAN, SBCs, and CCaaS. Leverage these alliances to propose combined solutions, faster deployment, and bundled pricing to prospective mid-market customers.

Growth Signals Recent leadership additions and product launches such as the Operator Connect phone solution and enhanced UCaaS/CCaaS capabilities signal a push into modern, cloud-based communications. This momentum presents opportunities to target mid-market firms migrating to or upgrading cloud-native communications and security stacks.