SysAid
Software DevelopmentOntario, Canada201-500 Employees
SysAid is a Toronto-based software company that develops IT service management solutions built on a capable ITSM platform. Its Agentic AI layer automates repetitive IT tasks, enabling AI to take the initial actions and letting human IT professionals intervene only when necessary. This approach aims to shift teams from reactive incident handling toward ongoing optimization and innovation, with security and governance built into the automation. The company serves IT teams and organizations seeking streamlined service management and operational visibility. In March 2026, SysAid announced an integration with Splashtop to pair its AI-driven service management with enterprise remote access, enhancing diagnostic and resolution workflows while preserving control and security. The company is based in Toronto and operates as a mid-sized software firm focused on AI-enabled IT and enterprise service management.