Touchpoint Group
Data Infrastructure and AnalyticsAuckland, New Zealand11-50 Employees
Touchpoint Group is a New Zealand software company providing two enterprise platforms: Touchpoint MX β a Kiwi-built marketing automation platform that unites email, SMS, surveys, and loyalty in one secure ISO 27001-certified solution with local NZ support. Ipiphany β Enterprise AI Text Analytics for Customer Feedback Ipiphany turns unstructured customer feedback into clear themes, root causes, and business actions. Unlike tools that just tag or cluster verbatims, Ipiphany quantifies the drivers of churn, cost, and revenue - helping CX and Insights teams prioritise fixes that matter most. Trusted by banks, insurers, and telcos, Touchpoint Group helps enterprise teams improve customer experience and campaign performance through smarter automation and AI-driven insights. π Book a demo today to see how we can unlock better outcomes for your customers.