Insights

Niche Market Focus Virtual Observer specializes in workforce engagement solutions tailored for contact centers, providing robust features like call recording, speech analytics, and agent development tools that cater to the operational needs of telecommunication service providers and contact centers.

Cloud and Integration Strengths With support for leading cloud and premise-based telephony systems such as Five9, Avaya, and Cisco, along with integrations with popular CRM platforms like Salesforce and Zendesk, Virtual Observer is well-positioned to target organizations seeking seamless, scalable workforce engagement solutions.

Award-Winning Product Having received the 2017 Saddletree Research Achievement in Workforce Optimization award, Virtual Observer has demonstrated industry recognition, which can be leveraged to build credibility and attract new clients seeking proven workforce management solutions.

Growth Opportunities The recent launch of connectors for platforms like Oracle Service Cloud and integrations with Avaya Dialer show ongoing product development efforts, indicating potential upsell and cross-sell opportunities to existing clients adopting these platforms.

Market Expansion Potential Given the company's small size and relatively low revenue, there is significant room for growth by targeting medium to large contact centers and telecommunication providers that require comprehensive workforce engagement tools integrated with their existing telephony and CRM systems.

Similar companies to Virtual Observer

Virtual Observer Tech Stack

Virtual Observer uses 8 technology products and services including WordPress, Google Fonts API, D3.js, and more. Explore Virtual Observer's tech stack below.

WordPress
Content Management System
Google Fonts API
Font Scripts
D3.js
Javascript Graphics
jQuery
Javascript Libraries
Modernizr
Javascript Libraries
Bold Chat
Live Chat
PHP
Programming Languages
AddThis
Widgets

Media & News

Virtual Observer's Email Address Formats

Virtual Observer uses at least 1 format(s):

Virtual Observer Email Formats	Example	Percentage
FLast@csiworld.com	JDoe@csiworld.com	46%
First.Last@csiworld.com	John.Doe@csiworld.com	4%
FLast@csiworld.com	JDoe@csiworld.com	46%
First.Last@csiworld.com	John.Doe@csiworld.com	4%

Frequently Asked Questions

Where is Virtual Observer's headquarters located?

Virtual Observer's main headquarters is located at 165 Burnside Avenue Hartford, Connecticut 06108 United States. The company has employees across 1 continents, including North America.

What is Virtual Observer's phone number?

You can contact Virtual Observer's main corporate office by phone at

+1-860-289-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Virtual Observer's official website and social media links?

Virtual Observer's official website is csiworld.com and has social profiles on LinkedIn.

How much revenue does Virtual Observer generate?

As of February 2026, Virtual Observer's annual revenue is estimated to be $2M.

What is Virtual Observer's SIC code NAICS code?

Virtual Observer's SIC code is 7371 - Computer Programming Services NAICS code is 517 - Telecommunications.

How many employees does Virtual Observer have currently?

As of February 2026, Virtual Observer has approximately 9 employees across 1 continents, including North America. Key team members include Ceo: R. H.Director Of Systems Integration: R. B.Business Manager: C. H.. Explore Virtual Observer's employee directory with LeadIQ.

What industry does Virtual Observer belong to?

Virtual Observer operates in the Telecommunications industry.

What technology does Virtual Observer use?

Virtual Observer's tech stack includes WordPressGoogle Fonts APID3.jsjQueryModernizrBold ChatPHPAddThis.

What is Virtual Observer's email format?

Virtual Observer's email format typically follows the pattern of FLast@csiworld.com. Find more Virtual Observer email formats with LeadIQ.

When was Virtual Observer founded?

Virtual Observer was founded in 1972.

Virtual Observer

Q: What is Virtual Observer's official website and social media links?

Virtual Observer's official website is csiworld.com. Virtual Observer has social profiles on LinkedIn.

Q: How many employees does Virtual Observer have currently?

Virtual Observer has approximately 9 employees.

Q: What technology does Virtual Observer use?

Virtual Observer's tech stack includes WordPress, PHP, Twemoji, Google Fonts API, jQuery.

TelecommunicationsConnecticut, United States2-10 Employees

CSI is the provider of Virtual Observer, a workforce engagement solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording,  Integrated Screen Capture, Call evaluation and Scoring, Speech Analytics, Agent Portal for E-learning and Agent Development, Surveying, Enterprise Workforce Management, and the solution offers integrations with CRM platforms such as Salesforce, Zendesk and Oracle Service Cloud.  Virtual Observer offers a leading cloud-based workforce engagement solution and supports many cloud and premise-based telephony systems, including Five9, Avaya, Cisco, etc.

CSI is a member of the Avaya DevConnect Technology Partners Program and the Cisco Solution Partners Program.

CSI's Virtual Observer is the winner of the 2017 Saddletree Research "Achievement in Workforce Optimization" award.