Vocalabs
IT Services and IT ConsultingMinnesota, United States2-10 Employees
Vocalabs, formally Vocal Laboratories Inc., operates in the IT services and consulting sector with a focus on designing and managing customer feedback programs. Its approach combines live interviews, automated surveys, and panel research to collect feedback aligned with a client’s goals, aiming to provide insights that support ongoing improvements across an organization from executives to front-line staff. The company serves a range of clients, including Fortune 1000 firms, telecommunications carriers, industry consultants, and equipment vendors, addressing the need for timely, actionable customer experience information and closed-loop service recovery. Based in Minnetonka, Minnesota, Vocalabs emphasizes high-touch service and easy-to-use reporting to enable organizations to measure and enhance the customer experience, leveraging its expertise to support continuous improvement. A notable development is the publication of its 2017 National Customer Service Survey report, which tracks banking customer service performance for major banks.
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