Healthcare Expertise Fortuity specializes in delivering high-quality customer support and back-office solutions tailored for healthcare, insurance and financial services sectors, making it an ideal partner for organizations seeking expert outsourced call center services in these industries.

Onshore & On-site Operations With a 100 percent onshore and on-site team setup in Columbus, Ohio, Fortuity offers localized, compliant, and highly reliable customer engagement, which can appeal to companies prioritizing onshore services for regulatory or quality standards.

Growth & Workforce Development Recent initiatives like the Pathways Workforce Development program and plans to hire an additional 300 low-income workers demonstrate Fortuity’s capacity to expand its talent pool, providing scalable services and workforce flexibility to potential clients.

Technological Integration Utilizing a varied tech stack including HubSpot, Cloudflare, and Squarespace Commerce indicates Fortuity’s readiness to leverage digital tools for enhanced customer experiences, presenting an opportunity to explore integrated tech solutions for clients.

Social & Community Focus Recognition as a finalist for social enterprise awards and a strong commitment to employing low-income workers showcase Fortuity’s emphasis on social impact, which can be leveraged in sales pitches to socially responsible organizations seeking aligned business partners.