Helpshift

Software DevelopmentCalifornia, United States201-500 Employees

Helpshift provides an AI-native platform for managing player engagement in video games. The platform weaves together in-game technology, scalable AI, and human expertise to support four areas: customer support, player engagement, trust and safety, and community management. By aligning conversations—whether automated or human-assisted—with business goals, it aims to improve outcomes such as retention and community health.

Its customers include leading gaming studios seeking to reduce costs, raise player satisfaction, and safeguard brand reputation. The company is based in San Francisco, California, and is positioned as a mid-sized software developer within the gaming tech space. In 2024, Helpshift launched an AI-powered multilingual support tool.

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