Interactive Northwest, Inc.

TelecommunicationsOregon, United States11-50 Employees

Interactive Northwest, Inc. is a telecommunications firm based in Tualatin, Oregon. Founded in 1992, the company specializes in contact center solutions designed to optimize customer interactions and self-service experiences. It emphasizes tailoring technology to each client’s processes and existing infrastructure to improve satisfaction in automated environments. The firm offers both ready-made contact center products and custom deployments, enabling clients to choose between off-the-shelf options and bespoke configurations. A core part of its approach is a complete project lifecycle and disciplined management to support long-term client relationships.

Within the telecom sector, INI positions itself as a technology partner in Avaya’s ecosystem, focusing on solutions that integrate with Avaya platforms and maintain stability and innovation. It supports both on-premises and cloud integrations and provides features that enhance routing, self-service, and secure processes for customers. In 2020, the company announced a partnership with LumenVox to expand its automated attendant capabilities, reflecting an emphasis on expanding what its contact center solutions can do.

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