MicroAutomation

IT Services and IT ConsultingVirginia, United States51-200 Employees

MicroAutomation operates in IT services and IT consulting, focusing on the design, development, deployment, and ongoing support of contact-center solutions for commercial, government, and 911 customers worldwide. With more than 25 years in the field, the company combines engineering expertise with partnerships across the industry to deliver systems that aim to improve service quality and efficiency. Its Centreville, Virginia headquarters houses a laboratory equipped with numerous hardware and telephony platforms, as well as software technologies currently used in most contact centers, enabling on-site design, development, and testing before deployment. This end-to-end approach emphasizes thorough validation and seamless integration to minimize disruption to client operations. 

Positioned as a mid-sized firm within IT services and IT consulting, MicroAutomation focuses on contact centers and public-safety communications, serving commercial, government, and emergency-response organizations. The firm supports Omni911 and related capabilities and has pursued collaborations with cybersecurity and public-safety partners to strengthen its offerings. A notable development is its partnership with SecuLore Solutions to advance cybersecurity for public-safety infrastructure. Through its emphasis on integrating new technologies into existing infrastructures, the company aims to enable reliable, efficient call handling and incident response for a broad user base.

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