Insights

Expanding Product Portfolio NovelVox's recent launch of CXInfinity Service and new modules like CXInfinity for Service and Sales indicates a focus on providing segmented, omnichannel contact center solutions, presenting opportunities to target organizations seeking customizable, scalable customer experience platforms.

Strategic Partnerships The company's collaborations with Creatio and Zoom highlight its commitment to integrating advanced AI and conferencing technologies, making it an attractive partner or vendor for enterprises looking to enhance their omnichannel and CRM capabilities.

Market Recognition Receiving the Best Digital CX Platform award at the India CX Summit reflects strong industry validation, which can be leveraged to build trust with prospects seeking innovative, award-winning contact center solutions.

Customer Success Focus Partnerships with prominent organizations like Cleveland Clinic showcase NovelVox’s capability to deliver tailored solutions in healthcare and other sectors, opening potential sales avenues in highly regulated and customer-sensitive markets.

Growth and Innovation With over 14 years of experience and successful deployments across more than 20 countries, NovelVox’s consistent innovation and geographic reach suggest it is well-positioned to address global organizations seeking modern, integrated contact center solutions.

NovelVox Tech Stack

NovelVox uses 8 technology products and services including Google Optimize, Zoho PageSense, Facebook Ads, and more. Explore NovelVox's tech stack below.

Google Optimize

A/B Testing

Zoho PageSense

A/B Testing

Facebook Ads

Advertising

Hotjar

Analytics

Shopify

E-commerce

Twemoji

Font Scripts

Element UI

Javascript Frameworks

jQuery Migrate

Javascript Libraries

NovelVox Email Formats	Example	Percentage
F.Last@novelvox.com	J.Doe@novelvox.com	91%
L.First@novelvox.com	D.John@novelvox.com	4%
FLast@novelvox.com	JDoe@novelvox.com	3%
Last.F@novelvox.com	Doe.J@novelvox.com	2%

NovelVox Email Formats

Example

Percentage

F.Last@novelvox.com

J.Doe@novelvox.com

91%

L.First@novelvox.com

D.John@novelvox.com

FLast@novelvox.com

JDoe@novelvox.com

Last.F@novelvox.com

Doe.J@novelvox.com

Frequently Asked Questions

Where is NovelVox's headquarters located?

NovelVox's main headquarters is located at 760 Old Roswell Rd, Suite 392 Roswell, Georgia 30076, US. The company has employees across 3 continents, including AsiaNorth AmericaEurope.

What is NovelVox's phone number?

You can contact NovelVox's main corporate office by phone at

+1-301-202-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is NovelVox's official website and social media links?

NovelVox's official website is novelvox.com and has social profiles on LinkedIn.

What is NovelVox's NAICS code?

NovelVox's NAICS code is 5415 - Computer Systems Design and Related Services.

How many employees does NovelVox have currently?

As of October 2025, NovelVox has approximately 178 employees across 3 continents, including AsiaNorth AmericaEurope. Key team members include Chief Executive Officer: A. K. G.Vice President Delivery & Business Development: M. R.Vp North America: M. B. K.. Explore NovelVox's employee directory with LeadIQ.

What industry does NovelVox belong to?

NovelVox operates in the IT Services and IT Consulting industry.

What technology does NovelVox use?

NovelVox's tech stack includes Google OptimizeZoho PageSenseFacebook AdsHotjarShopifyTwemojiElement UIjQuery Migrate.

What is NovelVox's email format?

NovelVox's email format typically follows the pattern of F.Last@novelvox.com. Find more NovelVox email formats with LeadIQ.

When was NovelVox founded?

NovelVox was founded in 2008.

NovelVox

IT Services and IT ConsultingUnited States51-200 Employees

NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels.

NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc.

With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.

Insights

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NovelVox Tech Stack

Media & News

NovelVox NA INC partnered with Creatio Inc. on Apr 7th '25.

NovelVox NA INC launches CXInfinity Service.

NovelVox NA INC launched two new exciting modules to CXInfinity - CXInfinity for Service on Jun 30th '24.

Cleveland partners with NovelVox NA INC.

NovelVox NA INC launched HubSpot CTI Connector comprising of new features and enhancements on Nov 20th '23.

NovelVox NA INC partners with Zoom.

NovelVox NA INC receives award Best Digital CX Platform" Award at 5th Annual India CX Summit & Awards 2023.

NovelVox's Email Address Formats