Strong Market Position Puzzel is recognized as Europe’s leading cloud-based contact center solutions provider, with recent awards such as the 2023 European Company of the Year and being crowned the most innovative European-founded CCaaS provider. This solid reputation suggests opportunities to upsell premium services and new integrations within their extensive network.

Aggressive Growth Strategy Recent acquisitions of conversational analytics platform Capturi, omnichannel AI platform Supwiz, and outbound sales provider S2 Communications demonstrate Puzzel's commitment to expanding its AI-driven capabilities and market share, indicating a willingness to invest in innovative solutions you can offer.

Focused on AI and Automation Puzzel leverages AI extensively at all customer touchpoints to automate tasks, personalize experiences, and generate insights, presenting opportunities for sales of AI-related tools, analytics, and automation integrations to enhance their platform's capabilities.

Digital Transformation Leader With a comprehensive survey on contact centre trends and a suite of tools to streamline customer interactions, Puzzel is positioned as a key partner for organizations undergoing digital transformation, opening doors for solutions that further innovate and modernize customer engagement channels.

Large Enterprise Focus Serving enterprises with a revenue range of 250 to 500 million dollars and a growing employee base, Puzzel targets sizable organizations that require scalable, integrated contact center solutions, creating opportunities for tailored enterprise services, major platform integrations, and customized support offerings.