The Voice of Your Customer

Advertising ServicesOhio, United States2-10 Employees

The Voice of Your Customer is a Cincinnati-based advertising services firm and marketing consultant specializing in research-driven engagement of niche, diverse, and hard-to-reach populations. Located on Gilbert Avenue in the Walnut Hills area, the company offers services ranging from data analysis and ethnographic research to focus groups, interviews, media campaigns, and public relations, with a focus on informing and validating communications and programs for government, non-profits, and private sector clients. As a certified minority-owned business, it holds several designations including MBE, DBE, SBE, WBE, EDWOB, and HUBZone, which underscores its visibility within supplier diversity ecosystems and its capacity to serve a broad set of public and private sector organizations. The owner, Crystal L. Kendrick, leads with more than twenty-five years of experience in marketing targeted at underserved and niche populations, and the firm has received recognition from industry and regional organizations for its work. The company operates in the advertising services industry, positioning itself as a specialized partner for research-driven campaigns and assessments that address inclusive outreach, program compliance, and market understanding for diverse communities.

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