Expanding CX Capabilities With Verint’s recent integrations with Vonage and Dialpad, there are significant opportunities to promote complementary solutions that enhance enterprise communication, automation, and customer experience management across diverse industries.

Targeting Growth Markets Despite a smaller revenue base of up to 10 million dollars, Fonolo’s position within the dynamic CX automation space positions it well to serve mid-sized enterprises looking for scalable, AI-driven customer engagement solutions.

Leveraging Industry Events Participation in industry conferences like Engage 2025 indicates active brand outreach; sales teams can capitalize on these events to connect with CX leaders and foster strategic partnerships or upsell opportunities.

Technology Differentiators Fonolo’s tech stack, featuring advanced tools like SAP SuccessFactors and AI-powered APIs, provides a foundation to tailor solutions for organizations seeking automation improvements and workforce management enhancements.

Competitive Positioning Focusing on the company’s ability to deliver AI-driven CX outcomes amidst large competitors like Genesys and Five9 presents an opportunity to target organizations prioritizing innovation and personalized customer experiences in a competitive landscape.