Lumoa
Technology, Information and InternetUusimaa, Finland2-10 Employees
Lumoa, operating in the technology, information and internet space, focuses on turning customer feedback into actionable insights. Its approach automates the analysis of feedback from multiple sources to identify the items with the greatest impact on metrics such as NPS and CSAT, helping organizations understand what actions will move those numbers higher and sustain growth. Based in Helsinki, Finland, the company serves a global set of customers across six continents and has handled vast volumes of feedback in numerous languages. It positions itself within the experience management field, providing solutions that bridge customer and employee sentiment with clear, next-step guidance. A recent development noted in the provided information is the acquisition-related activity and leadership changes within Netigate AB, the company’s larger corporate context, including a notable leadership appointment in 2026.
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