Privacy Policy

Last Updated: July 9 2020

1. INTRODUCTION

LeadIQ, Inc (“us”, “we”, “ours”, or “LeadIQ”) is the owner and operator of www.leadiq.com (the “Site”) and the LeadIQ browser plug-in and platform (the “Platform”). LeadIQ empowers teams to efficiently capture and build their leads list for sales prospecting (the “Services”). This Privacy Policy describes how LeadIQ collects, uses and discloses information on our Site and Platform, and provides specific information regarding the General Data Protection Regulation (“GDPR”). For residents of California, please see our California Privacy Notice for more information about your rights under the California Consumer Privacy Act (“CCPA”).

2. INFORMATION COLLECTION

Users’ Data

Site Visitor. If you express an interest in our Platform and wish to be contacted by us, you will be asked to submit the following personal information on our Site: full name, work email address, mobile number, company name, job title. You may unsubscribe from our contact list at any time by notifying us at support@leadiq.com.

Registrations.  When you register to use our Platform, you will be asked to submit the following personal information: full name, email address, mobile number, company name, job title. To purchase and access our Services, you will be asked to submit payment information, which is collected and processed by our trusted third party payment processor. LeadIQ does not retain payment information. 

Usage Information. When you visit our Site, we automatically receive and derive certain information that your web browser sends to our server, such as IP address, Internet Service Provider, approximate geographic location, referring/exit URLs, page requests, browser type, operating system. We also collect information from customers about their use of the Platform, such as user session time and activity. Non-identifiable usage information may be combined with other information we collect about you that will allow you to be personally identifiable. We may also anonymize the usage information we collect so it cannot be traced back to you. This information is used internally for research and to improve our services. 


Professional Profiles Database

LeadIQ maintains a database of professional profiles which is made available to our customers for the purpose of business to business sales prospecting or recruitment only. The personal information we store for each profile on our database are: full name, job title, email address, mobile number, city, company information. We do not process any sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, medical or biometric data, etc. We do not process any information of minors. 


For more information about this database please visit our FAQ. If your profile is on our database and you wish to be deleted, please contact us through our Privacy Center https://privacy.leadiq.com or at privacy@leadiq.com.


Cookies

Our Site uses cookies, which are small data files that are sent to your device when you visit the Site. Cookies usually include an identification number that is unique to the device you are using. Cookies allow us to better understand our users and how they are using the Site, and enables recognition of the user to maintain their settings and preferences. Certain third parties may also set cookies on your device when you visit our Site. These cookies serve a number of purposes on our Site, including but not limited to monitoring and analyzing page view activity,  providing features such as social sharing widgets, for targeted advertising and measuring advertising effectiveness.

You may disable these cookies via your browser settings, however, this may cause limitations to your user experience on the Site.


Do Not Track

We currently do not offer website functionality for you to opt out of any “do not track” listings.


Third Party Websites

Our Site contains links to third party websites. If you click on these links, the third party websites may collect information about you. We cannot control and are not responsible for what information third party websites process about you and encourage you to review the third party’s privacy policy and data processing practices.


3. USE OF YOUR INFORMATION

When you use our Platform or interact with our Site, we process personal information for the following purposes:

Users’ Data

Provide our Services - To set up and maintain secure access to your LeadIQ account and provide you with the services you requested.

Improve and Customize our Services - To better understand your needs by analyzing usage data or through your voluntary feedback so we can personalize your experience and improve our Services. 

Communications - To communicate with you regarding software updates, service announcements, respond to support requests and questions, and manage our ongoing relationship with you. If you submit a request to be contacted by us on our Site, we will process your personal information in order to respond to you. 

Marketing - To contact you about our new product features, promotions, events or other news we believe may be of interest to you. If you wish to unsubscribe from our marketing list, please use the unsubscribe link or contact us at support@leadiq.com

Legal & Compliance - To comply with our necessary legal and regulatory obligations (e.g. civil or criminal subpoenas, court orders, and other compulsory orders), and also to investigate violations and enforce our terms, agreements or policies.

Professional Profiles Database

Professional Profiles - To provide an up to date and accurate database of professional profiles and contact information for our customers to use for sales prospecting or recruitment.

4. INFORMATION SHARING

Third Party Service Providers

LeadIQ shares some personal information with our vendors and third party service providers for the business purposes of helping us to provide and support our Services.  These third parties include but are not limited to companies or individuals that provide us with information technology, marketing, accounting and legal services. We enter into legally binding agreements with these third-party service providers to ensure your personal information is protected.


Our Customers

LeadIQ shares information from our Professional Profiles database with our customers as part of our Services. Once the information is accessed by our customers for their own purposes, they are the controllers of that data and LeadIQ is the processor on their behalf. 

Advertising Partners

We may partner with third-party advertising networks and social media platforms that may use technology (e.g. a cookie) to collect information about your use of our Site over time and across other sites and services to serve ads that are tailored to your interests on our Site or other sites.  


Law Enforcement

We may disclose your information to the extent that we are required to do so i) by law, to comply with lawful requests, subpoenas, search warrants or other law enforcement requirements; ii)  in connection with any legal proceedings or prospective legal proceedings and to establish, exercise or defend our legal rights; iii) if we reasonably believe that you have violated any US laws or the terms of any of our agreements.


Business Reorganizations

In the event that LeadIQ is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.


5. ACCESS, UPDATE OR DELETE YOUR INFORMATION

If you are a registered user of our Platform, you may be able to access and update some of your personal information via the Platform dashboard. 

If you have any questions or wish to review, update, or delete any of your information collected by us, please contact us through our Privacy Center https://privacy.leadiq.com or at privacy@leadiq.com.  For requests by email, please include in the subject line: “Privacy Request”. We will use our best efforts to respond to your inquiry as soon as practicable, and may ask you to verify your identity before we can act on your requests. 

For California residents, we have provided further information about exercising your rights under the CCPA in our California Privacy Notice.


6. DATA RETENTION

LeadIQ will only retain your personal information for as long as required for the relevant purpose. We will keep your personal information:

  1. Until we no longer have a business need to retain your personal information.
  2. For any legally required duration to comply with our legal obligations, resolve disputes or enforce our agreements.
  3. Upon your request to delete or update your personal information.

7. SECURITY MEASURES

We use physical and electronic safeguards to protect your information and follow industry standards. However, as the Platform and Site are hosted electronically, we cannot guarantee absolute security and recommend that you also use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security threats. For more information about the security of the Platform and our Site, please contact us at support@leadiq.com


8. GDPR - INFORMATION FOR RESIDENTS OF EEA

Purpose and lawful basis of processing 

LeadIQ processes personal data for varying purposes as explained at Section 3 above. We process personal data under the following lawful bases: 

  1. With your consent. You have the right to withdraw such consent at any time and we will cease to process data after consent is withdrawn. Your consent may have been obtained by third parties on LeadIQ’s behalf.
  2. As necessary to perform our agreement to provide the Platform and our services.
  3. As necessary for our legitimate interest to provide the Site and Platform for our customers, where those interests do not override your fundamental rights and freedom related to data privacy.


For more information please see our FAQ.

Your rights in relation to your personal data

You have the following rights over the way we process personal data relating to you under GDPR. We aim to comply without undue delay, and within one month at the latest. To make a request in relation to your personal data, please contact us through our Privacy Center https://privacy.leadiq.com or at privacy@leadiq.com


The right to be informed - LeadIQ wishes to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your data.

The right to access - You have the right to access your information at any time.

The right to rectification - If the information LeadIQ holds about you is inaccurate or not complete, you have the right to ask us to rectify it.

The right to erasure - Sometimes called 'the right to be forgotten'. You have the right to request that LeadIQ erase your personal data.

The right to restrict processing - You have the right to ask LeadIQ to restrict how we process your data. This means we are permitted to store the data but not further process it. We will only keep enough data to ensure that we can accommodate any additional requests.

The right to data portability - LeadIQ must allow you to port and reuse your personal data for your own purposes across different platforms. This right only applies to personal data that you have provided to us as a data controller.

The right to object - You have the right to object to LeadIQ processing your data even if our processing is due to legitimate purposes as described in our Privacy Notice.

The right to withdraw consent - If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and LeadIQ must stop processing your data.

For more information about your rights, please see Your Rights as an Individual.

9. INTERNATIONAL TRANSFERS & PRIVACY SHIELD NOTICE

LeadIQ and our service providers may collect, process, and store your personal information in the United States and other countries. When transferring data from the EU, the EEA the United Kingdom, and Switzerland, LeadIQ relies upon standard contractual clauses issued by the European Commission and the EU-U.S. and Swiss–U.S. Privacy Shield Frameworks. 


Privacy Shield Notice

LeadIQ complies with the EU - U.S. Privacy Shield Framework and the Swiss - U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom, and Switzerland, as applicable, to the United States. LeadIQ has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

Regarding the onward transfer of personal information from the European Union, the United Kingdom, and Switzerland that is received under Privacy Shield, LeadIQ requires by contract that any third parties receiving such information from us are held to privacy standards consistent with this policy and the Privacy Shield principles. LeadIQ may be liable to you in cases of failure to comply with the law and this Privacy Policy with respect to the handling of onward transfers of your personal data.

If certain conditions are met, Privacy Shield may afford individuals the right to invoke binding arbitration. In the event that we are unable to resolve or respond timely to any privacy complaint you may have, please contact JAMS (Judicial Arbitration & Mediation Services), our designated Alternative Dispute Resolution (ADR) Provider under the EU - U.S. and Swiss - U.S. Privacy Shield Programs. If you feel that your complaint is not being sufficiently addressed or acknowledged in a timely manner, you may wish to file a complaint at https://www.jamsadr.com/eu-us-privacy-shield.

Under Privacy Shield, LeadIQ is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).


10. AGE COMPLIANCE

We intend to fully comply with US and international laws respecting children’s privacy. Therefore, we do not collect or process any information for any persons under the age of 18. If you are under 18 please do not access the Site or Platform.

11. PRIVACY POLICY AMENDMENTS

We amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will modify the date listed on this Policy and/or we may contact you. We encourage you to periodically review this page for the latest information on our privacy policy practices.


12. CONTACT US

If you have any further questions about this Privacy Policy or our treatment of your personal information, please contact us at privacy@leadiq.com.